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The next generation of
Service Desk to power
Service Excellence.

What it gives you at a glance

Why HelpLINE?
10 reasons to choose us

HelpLINE supports ITIL
and IT Service Management Best Practices across these key disciplines:

Service Desk
Incident Management
Problem Management
Change Management
Release Management
Service Level Management


We specialise in providing easy-to-use Service Desk software solutions for organisations with growing and demanding customer service needs.

HelpLINE is web-based, highly flexible and customisable to fit your business needs.

Consistently handles incidents, service requests & problems
A single solution for internal and external support
Provides Best Practice standards of service management
Consolidates your multiple help desks
Develops your organisation's service culture

HelpLINE is used by organisations with 5 to 100 support staff.

Our Service Desk solutions are proven across many activities:
- Internal
: IT support, maintenance and facilities support
- External: Customer and product support

DAILY - over 250,000 users rely on our software solutions
OVER 75% of our clients have no hesitation recommending us

See what our customers say about us...

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