Enhancing customer service is both
our profession and our passion

BadgerNT are specialists in the design and development of leading Service Desk software solutions that support the service needs of your internal and external customers. We have been investing in continual product development to respond to our clients' customer-service needs for over ten years. HelpLINE is proven to support small, medium and large organisations in private and public sectors that wish to implement professional service management practices.

We assist clients at all stages of their service management evolution.

• Organisations moving to their first electronic Service Desk
• Organisations needing additional capacity and advanced functionality to drive up service levels and drive down unit costs
• Organisations looking to consolidate or streamline several disparate help desks to develop a homogenous Best Practice service management culture from a single software solution

We provide clients with Service Desk support across many key business activities:

• IT SUPPORT - to support your internal IT infrastructure
• CUSTOMER SUPPORT - to support your customers
• PRODUCT SUPPORT - to provide after-sales product support
• FACILITIES MANAGEMENT - to support your office facilities
• SOFTWARE CONTROL - to support your software
• ASSET CONTROL - to support the business's assets and track vendor performance

Our philosophy is to always deliver solutions that enhance customer service. We always aim to keeps things simple and practical, thereby ensuring new projects remain focussed, clearly defined and better executed.