Click the PDFs below to see the extensive
range of ITIL (v2) activities supported by HelpLINE and the powerful
benefits achieved from using HelpLINE functionality.
|ITIL Service Delivery
||ITIL Service Support
is the management of the IT services themselves, and involves
a number of management practices to ensure that IT services
are provided as agreed between the Service Provider and the
||Service Support is the
practice of those disciplines that enable IT services to be
provided. Without these disciplines, it would be almost impossible
to provide these IT services, and at best in a very unmanaged
and haphazard way.
|The 5 Service
Delivery disciplines are:
- Capacity Management
- Contingency Planning
- Availability Management
- IT Financial Management
|The 6 Service Support
- Configuration Management
What are ITIL and ITSM?
The IT Infrastructure Library (ITIL) is a series of documents
that are used to aid the implementation of a framework for IT
Service Management (ITSM). This framework defines how Service
Management is applied within specific organisations. As a framework
concept, it is completely customisable for application within
any type of business or organisation that has a reliance on IT.
What makes up ITIL?
ITIL consists of 6 sets: Service Support, Service Delivery, Planning
to Implement Service Management, ICT Infrastructure Management,
Applications Management and the Business Perspective.
How is ITSM structured?
ITSM itself is generally divided into two main areas, Service
Delivery and Service Support. Together, these two areas consist
of 11 disciplines that are responsible for the provision and management
of effective IT services.
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