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About HelpLINE
9 Key Product Features
Product Description
How HelpLINE supports
ITSM disciplines
HelpLINE Technical
Specification - PDF


the profit performance of our whole help desk organisation

Ken Grobe
Project Manager

HelpLINE is a high value product that will provide you with a Service Desk designed to improve your service culture, service performance and service delivery.

Whether you have a small help desk with only a handful of support personnel, or a large department supporting staff within your company or thousands of external customers, HelpLINE will provide a flexible, customised Service Desk solution capable of meeting your specific needs. HelpLINE will not constrain your business or customer service but support your entire business growth cycle.

HelpLINE will enable your service operation to record incidents and professionally manage them to resolution while at all times tracking and communicating full details and progress of the incident. Its powerful functionality enables incidents to be reported from any location by internal users within the organisation or by external customers.

With HelpLINE, your Service Desk:

Reports your incidents accurately
Resolves incidents to maintain Service Level Agreements
Keeps your customers informed and involved
Manages an effective and low cost process
Tailors your Service Desk to your business
Automates the support process as far as possible
Integrates with your other applications
Increases the productivity of your support team



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