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HelpLINE v5.1 released
All-new version - try it now!
HelpLINE
The next generation of
Service Desk to power
Service Excellence.
HelpLINE
What it gives you at a glance
Why HelpLINE?
10 reasons to choose us
HelpLINE supports ITIL
and IT Service Management Best Practices across these key disciplines:

Service Desk
Incident Management
Problem Management
Configuration Management
Change Management
Release Management
Service Level Management

 

We specialise in providing easy-to-use Service Desk software solutions for organisations with growing and demanding customer service needs.

HelpLINE is web-based, highly flexible and customisable to fit your business needs.

Consistently handles incidents, service requests & problems
A single solution for internal and external support
Provides Best Practice standards of service management
Consolidates your multiple help desks
Develops your organisation's service culture

HelpLINE is used by organisations with 5 to 100 support staff.

Our Service Desk solutions are proven across many activities:
- Internal: IT support, asset control and facilities support
- External: Customer and product support

DAILY - over 250,000 users rely on our software solutions
OVER 75% of our clients have no hesitation recommending us


CALL US TODAY
For an informal discussion of your needs
03300 770037 (UK)

Enhance your Service Desk activities using advanced features such as:

Web Access
Report Tools
Customisation
Workflow Management
Integration
Automation
Knowledge Base

HelpLINE is proven across a range of sectors:

IT and Technology
Manufacturing
Financial Services
Commercial Services
Public Sector / Education
Transport

See what our customers say about us...


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