We offer on-site customised training covering all aspects of your HelpLINE solution. This extends from initial set-up, through the implementation process, and beyond.

We conduct intensive one-to-one training and will also prepare full training courses to satisfy your specific organisational needs. Your particular training needs will depend on how you are using HelpLINE.

We provide standard training courses for:

System managers

• Configuring and customising HelpLINE
• Day-to-day management of the software
• Troubleshooting tips

Service Desk managers

• Managing the Service Desk using HelpLINE
• User data management
• Reporting and other management features
• Tips for productivity and enhanced customer service

Support representatives

• Using HelpLINE on a day-to-day basis
• Implementing your organisation’s Service Desk processes
• Productivity tips

In addition, we can provide individual training by working alongside your support representatives while they use HelpLINE and suggest improvements to the way they use HelpLINE, and to the way it is configured.