Today's Transport sector is commercially challenging as profitability hinges on the ability to reduce costs while maintaining or improving service levels and getting information into the hands of all the management and staff who can act upon it.

Transport authorities serving major conurbations have to provide the public with a wide variety of methods of transport. HelpLINE has been used successfully for a number of years by a major transport authority serving 1.4 million people.

In the transportation industry, the need to manage the availability and performance of assets is more critical to the success of an organisation. As companies look to transform themselves into service-driven businesses they seek the right tools to deliver satisfactory service outcomes. This is often based on achieving higher levels of asset performance, improving availability and reliability, driving accountability, gaining visibility and reducing risks. HelpLINE often acts as a catalyst to implement standard business processes that support compliance with government, environmental and safety regulations.

How HelpLINE has benefited Transport services sector clients:

• Provided Service Desk support to a large organisation that annually handles 57million passenger trips
• Supported 2600 staff controlling a large multi-million dollar budget
• Assisted service management in a complex organisation with extensive road and rail assets
• Supported a major US freight distribution company